Contact Us
Need help? We are here to assist you.
Email Support
Send us an email at [email protected] and we will get back to you.
Response time: We typically respond within 24 hours on business days (Monday to Friday).
What to Include in Your Email
To help us resolve your issue quickly, please include:
- Your account email -- The email address you use to sign in to Metrifly
- Description of the issue -- What happened, what you expected, and what you see instead
- Steps to reproduce -- If applicable, the steps that lead to the issue
- Screenshots -- If the issue is visual, a screenshot helps us understand the problem faster
- Browser and device -- Which browser (Chrome, Safari, Firefox) and device (desktop, mobile) you are using
Common Topics
Before reaching out, you may find your answer in one of these guides:
| Topic | Guide |
|---|---|
| Account and sign-in issues | Creating Your Account |
| Setting up your portfolio | Your First Portfolio |
| Importing transactions from CSV | CSV Import |
| Understanding your holdings | Understanding Holdings |
| Dividend questions | Dividend Tracking |
| Tax report questions | Tax Setup |
| Billing and subscription | Plans and Pricing |
Feature Requests
Have an idea for how Metrifly could be better? We would love to hear it. Send your feature request to [email protected] with the subject line "Feature Request" and describe what you would like to see.
Bug Reports
If you have found a bug, please email [email protected] with:
- What you were doing when the bug occurred
- What you expected to happen
- What actually happened
- Screenshots if possible
- Your browser and operating system
Chat Support
Email is the fastest way to reach us. Live chat is not currently available.